PRIVACY POLICY

1. WHAT INFORMATION WE COLLECT

Information You Give Us

Account Registration:

• Your name
• Your email address
• Your password (encrypted)
• Your phone number (optional)

Payment Information:

• Payment method (Bkash, Nagad, Rocket, Card, Crypto)
• Transaction details
• Invoice information
• Payment history

Order Information:

• Social media usernames/profile URLs you provide
• Services you purchase
• Order history and tracking details
• Your goals and preferences

Communication:

• Messages you send via live chat
• Emails you send to support
• Customer support tickets
• Feedback and suggestions

Account Activity:

• Login times and frequency
• Pages you visit on our website
• Services you browse
• Dashboard activity
• Account balance and transaction history

Information Collected Automatically

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, desktop, tablet)
• Screen resolution

Browsing Information:

• Pages you visit
• Time spent on each page
• Links you click
• Search queries
• Referral source (where you came from)

Cookies and Tracking:

• Session cookies (temporary, deleted when you log out)
• Preference cookies (remember your settings)
• Analytics cookies (Google Analytics)
• Advertising cookies (if applicable)

Location Information:

• City/country from your IP address
• Not precise location, just general region

2. WHY WE COLLECT THIS INFORMATION

To Provide Our Service

• Create and maintain your account
• Process your orders
• Deliver services you purchase
• Track and update your orders
• Provide customer support
• Handle payments

To Improve Our Service

• Analyze how you use our platform
• Understand which features are popular
• Identify and fix problems
• Improve our dashboard and website
• Make better business decisions

To Communicate With You

• Send order confirmations
• Provide delivery updates
• Answer your support questions
• Send important notices about your account
• Notify you of policy changes

To Protect Against Fraud

• Detect suspicious activity
• Verify transactions
• Prevent unauthorized access
• Protect against abuse of our service
• Comply with payment processor requirements

For Legal Compliance

• Follow payment processor requirements
• Comply with Bangladesh laws
• Respond to legal requests
• Maintain records for tax purposes
• Fulfill our legal obligations

3. HOW WE USE YOUR INFORMATION

We use your information for:

✓ Account creation and management ✓ Order processing and delivery ✓ Payment processing ✓ Customer support ✓ Service improvement ✓ Website analytics ✓ Fraud detection ✓ Legal compliance ✓ Communication with you

We do NOT use your information for:

✗ Selling to third parties ✗ Marketing without your permission ✗ Unauthorized tracking ✗ Creating profiles about you ✗ Sharing with competitors ✗ Any purpose beyond what’s described here

4. WHO HAS ACCESS TO YOUR INFORMATION

Our Team

• Customer support staff (to help you)
• Order processing team (to fulfill orders)
• Technical team (to maintain security)
• Management (to run the business)

Our Trusted Partners

• Payment Processors: Bkash, Nagad, Rocket, Card processors (required for payments)
• Service Providers: Companies that help deliver the services you buy
• Hosting Provider: Company that hosts our website

Legal Requirements

• We may share information if required by law
• We may share if necessary to protect safety or rights
• We may share in case of court order or legal demand

Important: Our partners are required by contract to:

• Keep your data confidential
• Use data only for the purposes we specify
• Protect your data with security measures
• Not sell your data to others

We Never Share

• Your information is never sold to marketers
• Your information is never sold to advertisers
• Your information is never shared for profit
• Your information is never traded with other companies

5. DATA SECURITY

We protect your information with security measures:

Technical Security:

• SSL encryption (HTTPS) on all pages
• Secure password storage (hashed, not plain text)
• Secure payment processing
• Regular security updates
• Firewall protection
• Access controls and permissions

Physical Security:

• Secure office in Tangail, Dhaka
• Limited access to data
• Secure storage of records

Process Security:

• Employee training on data protection
• Confidentiality agreements with staff
• Regular security audits
• Incident response procedures

Your Responsibility:

• Keep your password secure
• Never share your login credentials
• Log out after using shared devices
• Report suspicious activity immediately

Important: While we protect your data with industry-standard measures, no internet security is 100% guaranteed. Use our service at your own risk.

6. HOW LONG WE KEEP YOUR DATA

Account Information: We keep while your account is active, plus 2 years after deletion (for legal compliance)

Payment Records: We keep for 3-5 years (required by regulations and payment processors)

Order History: We keep for 3 years (legal records)

Support Tickets/Chat: We keep for 1 year (reference and improvement)

Device/Browsing Data: We keep for 90 days (analytics and security)

Email Communications: We keep for 1 year (support reference)

After retention periods end, we securely delete or anonymize the data.

7. YOUR RIGHTS AND CHOICES

Access Your Data

You can request to see what information we have about you. Contact us at support@smmpanels.com.bd with “Data Access Request” in the subject line.

Correct Your Data

If information is wrong, you can update it yourself in your account settings. Or contact support for help.

Delete Your Account

You can delete your account anytime. We’ll delete your personal information (except what we’re required to keep by law). Deletion is permanent.

Download Your Data

You can request all your data in a readable format. We’ll provide it within 7 days.

Opt Out of Communication

You can unsubscribe from non-essential emails. You cannot opt out of order confirmations and legal notices.

Disable Cookies

You can disable cookies in your browser settings. Note: Some features may not work properly without cookies.

Contact for Privacy Issues

Email us at support@smmpanels.com.bd with any privacy concerns. We’ll respond within 7 days.

8. COOKIES AND TRACKING

What Are Cookies?

Cookies are small files stored on your device that remember information about you.

How We Use Cookies

Essential Cookies (Required):

• Keep you logged in
• Secure your session
• Remember your preferences
• Prevent fraud

Analytics Cookies (Optional):

• Google Analytics: Track how you use our website
• Purpose: Improve user experience
• Anonymized: We can’t identify you personally

Advertising Cookies (If Applicable):

• Facebook Pixel: For advertising purposes
• Google Ads: For advertising purposes
• Purpose: Show relevant ads

Cookie Preferences

• You can disable cookies in browser settings
• Some features may not work without cookies
• You can clear cookies anytime
• Detailed tracking info is in our Cookie Policy (separate document)

Third-Party Tracking

• Google Analytics: tracks anonymous usage data
• Facebook Pixel: tracks website activity for ads
• These are governed by their privacy policies, not ours

9. CHILDREN’S PRIVACY

Our service is not for children under 18. If you’re under 18, do not create an account.

If we discover someone under 18 has an account, we’ll delete it immediately.

If a child’s information is collected, we’ll delete it without notice.

10. INTERNATIONAL DATA TRANSFERS

Our servers are based in Bangladesh. Your data is stored and processed here.

If you’re outside Bangladesh, by using our service, you consent to data being transferred to and stored in Bangladesh.

11. THIRD-PARTY LINKS

Our website may contain links to other websites. This Privacy Policy applies only to smmpanels.com.bd.

We’re not responsible for other websites’ privacy practices. Read their privacy policies if you visit them.

12. CHANGES TO THIS POLICY

We may update this policy occasionally. When we do:

• We’ll update the “Last Updated” date
• If major changes, we’ll notify you via email
• Continued use of our service means you accept changes

Check back regularly for updates.

13. LEGAL BASIS FOR DATA PROCESSING

We collect and process your data because:

Contract: You agreed to let us process your data when you created an account Service: We need data to provide the service you requested Legal Obligation: We must keep records for tax and regulatory compliance Fraud Prevention: We must protect against misuse and fraud Legitimate Interest: We must improve our service and protect our business

14. DATA BREACHES

If we discover unauthorized access to your data:

• We’ll investigate immediately
• We’ll notify affected users within 7 days
• We’ll notify relevant authorities if required by law
• We’ll take action to prevent future incidents

15. CONTACT US FOR PRIVACY

Email: support@smmpanels.com.bd Subject Line: “Privacy Policy Question” or “Data Request”

What to Include:

• Your account email
• Specific question or request
• Any relevant order numbers

Response Time: Within 7 days

16. SUMMARY IN SIMPLE WORDS

• We collect your name, email, phone, and payment info to serve you
• We collect browsing data to improve our website
• We use your data only to provide service and improve it
• We never sell your data
• We protect your data with encryption and security
• You can access, correct, or delete your data anytime
• Cookies help us remember you and track website usage
• You can disable cookies in browser settings
• Email us with any privacy questions

IMPORTANT REMINDERS

✓ Read this policy carefully ✓ Contact us if anything is unclear ✓ Protect your password ✓ Review your account settings for privacy controls ✓ Check back for policy updates

By using SMM Panels, you accept this Privacy Policy.